ABOUT THIS PAGE
This page has been setup to provide customers with a single source of continually updated information. It details what measures we have implemented to ensure the safety of our customers and our staff, as well as minimising business disruption.
The information on the page will be updated with any changes we make as more information becomes available to us.
The Shirt Butler is a proud member of the Dry Cleaning Industry Association of Australia and an International Member of the Dry Cleaning and Laundry Institute. We use the advice provided by these industry associations together with advice from State and Commonwealth Government Agencies and the US based Centre For Disease Control (CDC) to help form the precautionary measures outlined below.

TYPE OF WORK
The Shirt Butler specialises in residential/domestic cleaning and ironing and does not perform any commercial or industrial cleaning or pressing. This means that we do not work on any items from nursing homes, aged care facilities, hospitals and medical facilities of any kind. We also do not process any work (private or commercial) from any educational facilities, from day care facilities through to universities.

MINIMAL CONTAMINATION RISKS FROM GARMENTS
Based on available information the life-cycle of the Coronavirus outside a human host cell is very short. It is currently estimated to be less than 20 minutes. In addition, according to Harvard Health, there is currently no evidence that COVID-19 can be transmitted from soft surfaces like fabric or carpet to humans. This makes the chance of infection via dry-cleaning, laundering and ironing/pressing extremely small.
It is important to note that the above information is still developing as world health officials learn more about the strain of the virus. We will continue to monitor the situation and adjust any guidance as needed.

COLLECTION
The Shirt Butler uses a bag collection process meaning that your items are always kept separate from all others and covered during the collection process. Your driver will be wearing gloves during collection. This ensures that they can bag any loose items collected to ensure proper separation whilst minimising risk to themselves.
We now operate a “no-contact” collection service.
For our daytime “doorstep” service, just drop your bag(s) at your normal pick up point and we will collect as normal. Please remember to leave your free door hook hanging on your door for deliveries.
For our evening “by appointment” service (currently in testing in Sydney CBD and fringe) please buzz our driver into the building and provide lift access where necessary, but leave your bags outside your door for our collection. Again, please remember to leave your free door hook hanging on your door for deliveries.
Should you require a replacement or additional hook, please contact us using our support page and we will arrange one to be delivered with your next order.

PROCESSING
Our cleaning processes are, by default, designed to kill germs, bacteria and viruses:
General: – All clothes are cleaned and pressed exclusively at our own Shirt Butler facility (no outsourcing and no contract work for others).
Wash & Fold Service: – We do not mix your clothes with other customers’ when sent for Wash & Fold. Each order is washed in separate small washing machines which are regularly disinfected.
Dry Cleaning, Wash & Iron or Iron Only Service: – Your clothes are cleaned with chemicals which include disinfectants that are effective against flus and viruses. After cleaning, the clothes are steam pressed at temperatures between 120℃-150℃, double the temperature required to kill flus and viruses (75℃), as per the CDC

DELIVERY
All garments that have undergone dry cleaning, wash & iron or ironing services are delivered covered by plastic garment covers.
All laundry items are wrapped and sealed in fresh plastic bags and where applicable placed inside your blue Wash & Fold “outer bag”.
This ensures that your items are always kept separate from others and covered during the delivery process.
We now operate a “no-contact” delivery service.
For our daytime “doorstep” service please remember to leave your free door hook hanging on your door for deliveries and we will deliver as normal.
For our evening “by appointment” service (currently in testing in Sydney CBD and fringe) please buzz our driver into the building and provide lift access where necessary. Please remember to leave your free door hook hanging on your door for your “no-contact” delivery.

STAFF
Staff training is ongoing, and guidelines have been distributed to all staff regarding their roles and additional responsibilities at this time.
Additional focus has been placed on general hygienic procedures within our plant as appropriate, such as:
The regular washing of hands with soap and water or the use of disinfectant liquid or wipes.
Instruction to use paper tissues when coughing or sneezing and to dispose of these tissues correctly.
Additional routine cleaning of hard surfaces with a disinfectant, including areas such as check in desks, vehicle steering wheels, phones, etc.
Availability of hand sanitiser’s throughout the plant and counter area.
The mandatory use of gloves and masks.
Employees who have a fever in combination with respiratory complaints (cough, shortness of breath) must contact the doctor and must stay at home. Medical clearance must be provided before returning to work.

BUSINESS DISRUPTION
Should our business be disrupted by staff shortages or other events we will contact all customers to ensure that we provide the latest information at hand.

MORE INFO
Should you have any further queries please do not hesitate to contact us. Visit our support page to view the different ways that you can contact us.