What is The Shirt Butler?
The Shirt Butler is the fastest growing laundry service in Sydney. We’re focused on simplifying the chore of laundry for our customers. At the touch of a button, your laundry is picked up, cleaned by our trained professionals and brought back to you, meaning laundry time can now be used for the things you’d rather be doing.
What services do you offer?
The Shirt Butler currently provides the following services:
• Business Shirt Service
• Dry Cleaning
• Wash & Fold
• Wash & Iron
What do I need to do when I place my first order? Do I separate my clothes?
- Join our service by booking a pick up using the form on our home page.
- Place your clothes into a bag such as a garbage bag. You can use separate bags for the different services if you wish.
- Place a sheet of paper in the bag with your name, telephone number and the type of service you require.
- Leave the bag in the location agreed when you arranged your pick up. If we have any questions, we will get in touch with you. After your first order, your clothes will be returned to you in reusable, VIP Shirt Butler bags (one bag for each type of service). You can then use these bags to submit future orders.
After I place my order, where do I leave my bags?
When completing our booking form online you can inform us of your preferred secure pick-up/drop-off spot (e.g. front door, back door, doorman/front desk, package room). Leave your bag(s) at this location by 7am on your scheduled pick-up day and we will collect it during the day.
What are the bags I received when my first order was delivered?
Each bag is for a different service, clearly denoted on the outside of the bag. Each bag has your unique barcoded bag tag so that we can track your items – by service, throughout the process.
Is The Shirt Butler available in my area?
We currently operate in the Eastern Suburbs, Northern Districts and Lower and Upper North Shore areas of Sydney. Book a pick-up today to check if we cover your suburb.
What is Wash & Fold?
Wash & Fold is the clothing that you would normally wash yourself in a washer & dryer. Generally, clothing marked as safe for the washer and dryer (even low heat only) can be sent through as Wash & Fold.
What if I have a stain or special care instructions for my order?
When placing your order, place a note in your bag with any special instructions or make note of any stains or issues that our cleaning experts should be aware of. We will then take extra steps to help ensure your clothes come back looking as close to new as we can.
How is your service different from traditional dry cleaners?
Where possible (and practical) we use a gentler, more environmentally safe cleaning process that leaves your clothes with a fresh scent. Your clothes will be free of the harsh, chemical smell that other dry cleaning processes leave behind.
How much do you charge for delivery?
It’s all included as part of the service. There is no additional fee for pick up or delivery.
I have sensitive skin. Do you offer hypoallergenic detergents?
Yes – we use Omo Sensitive laundry detergent on your laundered items.
What if my clothes can’t be tumble dried?
Items that are not safe to be tumble dried can be left to dry flat in the shade. These items may be split into a separate order and may have longer turnaround time due to longer drying times.
What is the cost of the service?
Pricing for Wash & Fold is $2.99 per kilogram. Dry Cleaning and Ironing services vary and are priced by item. You can view a full pricing guide on our Prices page. And remember, pick up and delivery are free.
Can I send both dry cleanable and washable clothes for cleaning?
Yes. With your first order please sort your clothes into separate bags (e.g large trash bags). Place a note in each bag with your name, address, and the type of service required. Once your first order is placed, you will receive a set of reusable VIP service bags (one for each service) so that you can easily sort your clothes depending on the services required.
When will my items be returned?
Our standard turnaround time is two working days. Our cleaning plant is closed on weekends. If we are experiencing any unforeseen delays, we will contact you and let you know.
What are the pick up/delivery hours?
In order for your order to be collected on time, it must be at your designated pick-up spot by 7AM on your scheduled pick up day. Designated pick-up and drop off spots will be agreed with you when you place your first order (e.g. Front Door, Back Door, Doorman, Reception). Orders will be delivered back to you by 5 PM on the next delivery day after your order is picked up. For example, if your order is picked up on Monday after 7AM, then it will be delivered on Wednesday by 5 PM.
Does this service include items other than clothing (i.e. sheets, comforters, towels, etc.)?
Yes. We will do our best to clean any items that you need help cleaning and caring for. If for some reason we are unable to clean it, we will separate that garment and return to you with a note at no charge.
How do I pay?
When you set up your account we place your credit card details on file. Your selected card will be automatically debited for each order. We accept Visa, Mastercard and American Express. We pass on the merchant fees at cost without mark up. Unfortunately our drivers are unable to take any type of payment upon pick-up or delivery.
Do I need to tip my driver?
No. Delivery is part of the service and our drivers have been instructed not to accept tips.